Email:sales@smallenginesuppliers.com


Your online source for Replacement Small Engines, Tools & Parts
  

 

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Terms and Conditions: Legal Stuff & Privacy Policy

Note: Our Term & Conditions also includes the information in our shipping, returns and our warranties pages. All of which should be read before purchase. (Take the links above or use the buttons on the left side of this page to get to those policies)

Any use of our site, including but not limited to ordering from the site either electronically or by phone means you agree to the above mentioned policies.

All of the products we sell and distribute are warranted by the manufacturer of the product.  We do not manufacture any products.  You will need to contact the manufacturer or your local dealer for warranty information and repairs.  See our warranties page. Engines that have been started, had Oil and gas added or have been modified in any way, or parts that have been installed,  ARE NOT ELIGIBLE FOR RETURN!

If you ordered the incorrect part or don't actually need the part you ordered, we have a 15% restocking fee. If you ordered the incorrect Engine, Short Block, Transaxle or Transmission, we have a 20% restocking fee. Prior approval for return is required.  Contact us for an RA number. Sorry, there are no returns on electrical items. It is the customer's responsibility to return items in re-sellable condition (in the original packaging with all components in a re-sellable condition). Shipping expense is the customer's responsibility. Shipping charges ARE NOT REFUNDABLE.

See our returns page for more information.

Information We Collect

Small Engine Suppliers is the sole owner of the information collected on this Web site. We only gather information we need to process your order and to serve you better and will NEVER sell, share, or rent this information to anyone except in cases where in good faith we believe that the law requires us to do so, it is necessary to protect Small Engine Suppliers' rights and/or property, or if circumstances necessitate acting to protect the personal safety of staff or of the public.

We do not store any personal financial information in any way. Website payments are processed through our processing bank (Humbolt) and personal information is immediately offloaded to a computer that is not connected to the internet. (We never see your full card number when payment is made through the website, we only see the last 4 digits) Payments are also processed through PayPal, and as PayPal users know, your personal financial information is protected by PayPal and is not given to online merchants. When an order is taken over the phone you personal financial information is crosscut shredded immediately after the order is processed and is never retained. In the case of any warranty dispute we may ask for copies of records including but not limited to installation receipts, repair cost estimates and any written correspondence between you and the manufacturer or their representatives. You agree to provide that information upon request.

Small Engine Suppliers is in no way responsible for the misuse, intentional or not, of any product purchased from us. In the unlikely event of a dispute, jurisdiction will be in the State of Missouri.

Before You Buy

Prior to checking out on any item at Small Engine Suppliers, be sure to send us an e-mail with any questions you may have on the item. Rather than making an assumption, it is preferable that you ask questions before buying to prevent confusion upon receipt. Carefully read the item description and details provided with each item but of course, please do not hesitate to e-mail any questions you may have to sales@smallenginesuppliers.com 

Only emails to valid site email addresses will be considered.  Emails to a made up email address go into a sort of email "black hole" (that includes all kinds of junk emails) and there is no guarantee they will be answered.

Parts look up:

Parts look up is dependent on both model & type (or Spec) number. We can not find your part without both the model & type number. In addition, some of our descriptions will cite several models that part was used on.  This is done as a service to our customers, but does NOT guarantee that part will fit, or was even used on your engine. Sometimes additional information, such as date code, LMT number or even the measurement of the housing of a starter may be needed to get the correct part. It is the customer's responsibility to know the correct part number they need. If you need lookup help please email us with your model & type (or spec) number and we will help. 

The link below should help you find the correct model/type or model/spec number for your engine

http://www.smallenginesuppliers.com/html/engine-specs/model-and-specification-number.html

You can also use our lookup site at www.smallenginepartssuppliers.com and come back here to buy the part.

In addition, please make sure you have read and understand our basic policies.

All items we sell are new unless otherwise specified in the description of the item. A new engine is defined as an engine that has not been previously used on any equipment and carries a full manufacturer's warranty.

All items are subject to prior sales. In the case of an engine or part that is sold out: At our discretion, and if possible, we will offer a similar product or a full refund. Our maximum liability is the purchase price of the item and any shipping and handling charges collected. Just because a part is listed does not mean it's in stock. All parts listed are parts we either have in stock or can normally obtain from our distributors. Unfortunately distributors rarely tell us when sold out of an item and it would be impossible to manually key in over 4000 items daily to find out stock on each one. We are not responsible for any price difference that may be encountered on sold out items.

Smallenginesuppliers.com is not liable for any damages resulting from use or miss-use, intentional or not, of any of the products we sell.

Some images on the site are actual and some are representative and occasionally we do make mistakes. Do not make a purchase based solely on the picture. If you have a question or need to know whether a part or engine is suitable for your application please ask about it prior to purchasing. 

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Payments

Small Engine Suppliers accepts payment by money order or cashiers check, which should be sent to:

Small Engine Suppliers, LLC
P.O. Box 6883
Lee’s Summit, MO 64064.

 
 
 
 


Why we use Paypal for our online payment processing.

You can use VISA, MasterCard, Discover, American Express and Echeck through PayPal

NOTE: Echeck & American Express are available through PayPal only.

Normal Credit Card Processing on the site accepts VISA, MasterCard and Discover only

 WE DO NOT ACCEPT PERSONAL CHECKS. Do not send personal checks in the mail.  It is unfortunate that  some people write bad checks and we all have to suffer.

 We normally only sell to United States residents and some of the items we sell are ABSOLUTELY NOT FOR EXPORT. If you are a foreign buyer you need to  e-mail us first to determine whether we can or will sell the items you are interested in to you. We accept payment in U.S. Dollars only. Shipping prices are listed on each individual item and are not negotiable. Shipping outside the contiguous 48 States or Internationally will be higher and must be quoted.

Not responsible for typographical errors. Prices are subject to change without notice. (Just like your local electronics store is not going to sell you a 52" Flat Screen TV for $9.95 when they screw up an ad we will not sell you an engine or part for a ridiculous price if we screw up.) We will apologize and try to accommodate you, within reason, but if we can not come to an agreement then the sale will be voided and your money returned.

 We collect 7.75% sales tax for Missouri Residents. Any other taxes, Customs charges, duties or fees that may be due or required for shipment are the responsibility of the buyer, whether charged upon sale or not.

 We reserve the right to refuse service to any one for any reason.

Note For California Residents: We do our best to ID California engines, but we do not know California law and therefore YOU alone are responsible for determining whether use of any of our engines are legal in your state. Manufacturer's contact numbers are given at the link below:

 http://www.smallenginesuppliers.com/shop/html/links.html

They are in the best position to tell you whether or not an engine complies.

Overpayments will be refunded or voided as soon as possible. In the event of an overpayment we are responsible for credit of the overpayment only. We are not responsible for any loss or inconvenience due to an overpayment.

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Engine Question Order Cancellations:

 Every attempt will be made to cancel orders when a request to canceled an order is made in a timely manner. Delayed requests to cancel orders can result in an order that has already shipped or monies that have already settled. When payments for orders settle, fees are extracted. Orders that are not canceled in a timely manner result in double fees (fees to receive the money and fees to give it back on the refund) If your order cancellation results in fees being charged to us, those fees (4.4%) will be deducted from your refund.

All special order and/or orders for back ordered items can not be canceled.

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Engine Question CONFIDENTIALITY NOTICE:

All e-mail transmissions may contain confidential information. Information in emails are solely for the use of the individual (s) or entity to whom or for which it was intended. If not an intended recipient, any review, copying, printing, disclosure, distribution or any other use is strictly prohibited. Additionally, any disclosure or distribution without our express written permission is prohibited. If you have received an email in error, please immediately notify us by reply e-mail. Please delete any e-mails from us, from your files if you are not the intended recipient. To ask permission to disclose or distribute an email communication please reply to us by e-mail.

Thank you.  

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 Customer Service

 We strive to offer the lowest rates possible on our products and we normally work on thin margins. To maintain our low costs, our customer service is offered only via e-mail which allows for a quick response to any questions or concerns you may have. Please do not hesitate to contact us directly at sales@smallenginesuppliers.com  Normally information has to be looked up anyway and that can not be done efficiently over the phone and it is normal for us to send out line drawings, Illustrated Parts Lists, etc. in the course of answering questions, which again, can not be done over the phone.

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 Links

 We provide links, in some areas of our store, as a service to our customers. We take no responsibility for the content or claims of any site linked to us. Use them at your own risk.

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 Statement of Policy

We make no warranty either full or limited, nor expressed or implied,
nor of fitness, purpose or merchantability. 

 We Appreciate the Opportunity to Serve You!

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