Your online source for Replacement Small Engines

Email: sales@smallenginesuppliers.com

Your online source for Replacement Small Engines, Tools & Parts

Small Engine Suppliers Return Policy

PRODUCT AND ENGINE RETURNS

Our primary goal is your satisfaction! If you ever receive a product that is defective due to workmanship or materials, just contact us for an immediate replacement. If you ordered the incorrect part or don't actually need the part you ordered, we have a 15% restocking fee. If you ordered the incorrect Engine, we have a 20% restocking fee. Prior approval for return is required. Contact us for an RA number. Sorry, there are no returns on electrical items.

All of the products we sell and distribute are warranted by the manufacturer of the product. We do not manufacture any products. You will need to contact the manufacturer or your local dealer for warranty information and repairs. Parts that have been installed and Engines that have been started, had Oil or gas added or have been modified in any way, ARE NOT ELIGIBLE FOR RETURN!

ENGINES:

If you ever receive a product that is defective due to workmanship or materials, just contact your local repair center for factory warranty repair. If you are having trouble locating a factory repair center, call us and we will help you locate a repair center. If you ordered the incorrect part online or don't actually need the part you ordered, we have a 15% restocking fee. If you ordered the incorrect Engine, we have a 20% restocking fee. Sorry, no refund available on special order engines. Shipping expense is non refundable including engines that advertise free shipping. Actual shipping cost will not be refunded regardless of the shipping charged. In other words, if you order a part and want to return it and we've given you free or discounted shipping, your refund will be the total of your payment minus any actual shipping charges (including factory freight charges) minus 15% of the remainder (20% for engines). For engines where shipping was charged, your refund will be for 80% of the price paid for the engine.

If we have recommended an engine for your application that was not correct, send us a copy of the email quote and we will waive the restocking fee. We highly recommend you Email us before ordering your engine to be sure it will work for your machine. In some cases we will send you to the manufacturer for this information. (After all, they know the engines better than anybody) The customer is responsible for assuring that the engine ordered will work for their specific application. Website images are representative, actual engine may vary from the image shown. Some modifications may be required, if the model and type purchased differs from original model and type, at the consumers expense.

DAMAGE POLICY:

All shipments must be inspected before accepting. If the shipment is damaged or looks like it has been improperly handled, you must notify the delivery driver. If engine has been damaged excessively, you should refuse the shipment. If your package is left at your residence while you are gone and it looks or has been damaged, it is your responsibility to contact the delivery company.

Shippers: UPS, FedEx Freight (Engines over 90 lbs are shipped via truck & you will be notified of the carrier)

Note
Prices, terms, specifications, and programs are subject to change without notice. Should any errors be found in our catalog or on our website, we reserve the right to correct them. List prices are suggested only.

Please email comments about this website to webmaster@smallenginesuppliers.com

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