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We normally ship engines within 24 to 48 hours after confirmed payment. We take pride in our super fast order fulfillment. All shipments are made either by UPS Ground, Fedex Ground, USPS Priority or by Truck and are insured by us. Choice of carriers is reserved by us. Rates shown by the site are designed to approximate carrier rates and include, when applicable the $6.00 packing fee we pay on most engines. Some engines have a factory freight charge that is either built into the price of the engine or absorbed by us. Most smaller engines are shipped via UPS and request for a specific carrier may result in additional shipping charges. Shipping charges are good for the Continental U.S. (Lower 48 States) only. Shipping means shipping and handling. Sometimes the rate charged benefits us a few dollars, but our rates are very reasonable and we do lose money on shipping sometimes too. Rates for foreign shipments will include a $5.00 export paperwork preparation fee as this process has gotten ridiculously cumbersome. Engines over 90 lbs: Most engine orders over 90 lbs require special shipping to ensure they arrive safely and will be shipped via truck. If you are interested in a large engine (over 90 lbs.) or an order with multiple engines, weighing over 90 lbs please email us, in advance, so we can get a quote for shipping. You will always have to sign for an engine over 90 lbs. You will be emailed about the status of your shipment by us or the carrier. Please be prepared to receive your shipment. Customers whose shipments are returned undeliverable will be charged all shipping charges back to us and subsequent charges to return the item to you. If you decide you no longer want the item at that time re-stocking fees will be applied to any refunds. Shipping is calculated based on UPS rates, exclusive of any residential delivery fees the carrier may charge.
(Typically $75) The website has no way to collect the $75 residential delivery fee. If you order an engine that clearly ships via truck and specify residential delivery you will be contacted with your options (Provide commercial delivery address, pick up at local truck terminal or pay the extra $75) This charge is charged by the trucking companies it is not our charge. On some items, shipping is calculated as if it were a 1 lb item and the description may say something like "shipping is discounted - usually $6-8" On those items shipping is calculated as if it were a 1 lb package via UPS and may exceed $8. Those items are shipped that way because weights are not reported to us. Shipping on such items is only good for the Continental US. You can normally avoid any residential delivery fees by picking up the engine at your local trucking terminal or by shipping to a business address. Please Provide Your Phone Number. We may need to contact you about your shipment. We do not give your phone number to the carrier, for truck deliveries, because they routinely try to tack on an extra $25-30 to call you. Trucking Companies used include SAIA, Conway Freight, FedEx Freight and UPS Freight. Note: For Paypal payments shipping will be to confirmed address only. Packing: Most of our engines have to be re-boxed and packed with foam. They come from the factory on pallets and are not packed sufficiently for single engine shipment. This process adds about $6 to the price of each engine, which is calculated in the shipping charge, along with insurance. When paying via Paypal please understand that we ship ONLY to accounts with confirmed addresses. It is easy to confirm your address on Paypal. The easiest way is to add a credit card to your Paypal account & the billing address of the card becomes the confirmed address. You can follow the instructions on the following link: https://www.paypal.com/us/cgi-bin/webscr?cmd=_help-ext&leafid=160 We hate having to do this, but we simply can not take the chance of a fraudulent transaction. Paypal offers seller's protection only when an item is shipped to the confirmed address. It is unfortunate that we have bad guys out there, spoiling it for the rest of us, but we do. Damage: When your delivery arrives, any visible damage should also be noted next to your signature on the freight bill. If, you fail to note any discrepancies or damage on the freight bill, neither we nor the carrier can be held liable. Severely damaged deliveries should be refused. Any and all claims for damage must be filed with the delivering carrier. In the case of "concealed damages" (damages that are not noted on the freight bill that are discovered upon the opening of a seemingly in good condition boxes) Our sole obligation will be to replace the damaged parts. Pictures of the damage will be required for the purpose of filing a claim with the carrier. In any case, we will require pictures of the damage in order to file a claim with the carrier. Any and all damage claims of any kind must be reported within 3 days of the receipt of the package. Small Engine Suppliers make no warranty either full or limited nor expressed or implied nor of fitness of purpose or merchantability. Merchandise warranty is from the respective manufacturer only. | ||
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