F.A.Q.
Frequently Asked Questions
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F.A.Q. Frequently Asked Questions |
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| Product Questions: |
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| Payment Questions: |
| Shipping Questions: |
| Product Question Answers: |
| Why don't you show a phone number on the site? | |
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A |
Most questions have to be looked up to answer and sometimes additional information is required. It's almost impossible to do this over the phone in a timely manner. The best way to get a question answered is to fill out our Engine Inquiry Form.. We have also, in the past, had problems with people ordering the wrong item and in an effort to not pay re-stocking charges we've had them tell us "somebody told us..." The worst of these said incidents happened with 3 Honda 13 HP vertical engines that for some DUMB reason the customer thought were propane engines (we sell nothing but gas engines and the description on this product says it has a "Gas Tank included") After we received 3 oil stained boxes back we decided it would be best to have everything in writing. We may occasionally give our phone number after initial contact to speed up the process, but initial contact will always be via email, in writing. |
| My item arrived defective; what do I need to do for a replacement? | |
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A |
All items come with a
manufacturer warranty. If the item you ordered is defective please follow
instructions on your warranty documentation that came with your item. You
will need to show proof of purchase for your item for the warranty to be
valid. If you need a sales receipt, and either did not get one or have
lost the original please email us at
sales@Smallenginesuppliers.com and we
will be happy to send you one. Occasionally, through factory defects an
engine may arrive with a defective part (we've had trouble with intake pipes
on HM80's), in this case we will send a replacement part. Please do not ship defective items back to Smallenginesuppliers.com unless you have prior approval to do so. Back To Product Questions | Back To Top |
| What about a warranty for my item(s)? | |
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A |
Smallenginesuppliers.com sells products that come with a warranty the manufacturer will honor. |
| My question is not here! | |
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A |
Please feel free to email us at sales@Smallenginesuppliers.com |
| Payment Question Answers: |
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Q |
How do I pay for an item from Smallenginesuppliers.com? |
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A |
You can pay for your item(s) by Cashier's Check or Money Order at the address below (we recommend sending "return receipt requested"), by echeck or any credit card via Paypal or with VISA, MasterCard or Discover through our secure credit card processing form. Follow the instructions on the checkout form to pay at Paypal, by Credit Card or send a Cashier's Check or Money Order to:
Slickbuys.com We can also take a credit card over the phone at 816-478-8956. Our physical address is included on all shipments. |
| Do you accept international credit cards for payment? | |
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A |
No. International credit cards cannot be accepted at this time. |
| Shipping Question Answers: |
| What carrier do your use? | |
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A |
We use Fedex, primarily, we also use UPS and under special circumstances we may also use USPS. Please see our Shipping Policies page for engines over 90 lbs. |
| Is insurance a good idea? | |
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A |
Insuring your purchase is a wise decision. Smallenginesuppliers.com insures all of our shipments. |
| Can you expedite my order rather than shipping it ground? | |
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A |
Yes. Please email us for a quote and we will be happy to expedite your order to you if you agree to the extra shipping fees associated with expediting an order. |
| Can you ship to PO boxes or AFO/FPO locations? | |
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A |
We can not accommodate shipments to these addresses at this time. |
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Please email comments about this website to webmaster@Smallenginesuppliers.com |
